Sync fail - files accessed via app always older versions

Hi, I have a 2TB My Cloud device and various Android devices running the My Cloud App. I have the app set to auto-sync every 120mins however when accessed via the app my files are always older versions, often by a couple of months. The time stamp suggests sync has occured but when I open the file it is clearly an older version. 

No other error messages or obvious issues.

Any ideas?



Welcome to the WD Community,

If you access the drive directly from a pc, are you able to see the recent versions of the files?

Have you tried reinstalling the app?