Support Case# Search

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1

I received a response to an issue from Support quoting a support case # as a solution but nothing comes up when I search on this case# in the serach box.

Could someone please help me and tell me how to search by case# or alternatively copy/paste Case# [Deleted] into their reply? Thanks for your help! (BTW the issue was the non-visibility of time machine when setting up an ex2 ultra Hdd)

Thanks again!

2

Hello,

I believe you should contact support for assistance with this.

https://support.wdc.com/support/case.aspx?lang=en

3

Hi Hamlet,

Thanks for responding, it is much appreciated!

I immediately asked Support that question and I received the response below. If you can make sense of the first paragraph, then you are a better person than I am!

However, I did get another response from a different case worker giving me a copy of the quoted case solution, so in the end, I did get a solution. Only problem is, it hasn’t worked so far. I will keep trying.

It is very strange however that no one can tell me how to search the database by case#, which seems such a simple capability.

Thanks again,

Peter Vickery

Dear PETER VICKERY,

You should be able to verify the information related to that case ones you receive an email related to that support case.

WD strives to exceed customer’s expectations. If you feel that your expectations have not been met and would like to escalate your case to the next level of support, please click here or copy and paste the link below in your browser.

http://support.wdc.com/support/caseEscalate.aspx?sfacc=001U000000IoN3V&sfcase=5000P00000YX5H5&lang=en

Sincerely,
Carlos
Western Digital Service and Support

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