SMB Stopped working

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have a 4 terabyte WDMycloud which stores all my TV shows and movies I have 4 setups around the house using 10/100/1000 Ethernet using Verizon DSL the TV boxes Some are Raspberry Pi and some Satellite STB’s all using Kodi. They have been working flawlessly for a year.

I can still stream my media that is saved on all devices but when I need to add new by using SMB I can no longer do that.

Now all of a sudden the SMB says error “Connection Refused” on all devices. I rebooted the hard drive thru Explorer. My laptop has no problems using windows but all my Linux based TV boxes stopped working.
The drive info is WDMyCloud v04.01.03.-421

Is the drive bad and needs to be sent back ?

P.S. the WD app on my laptop no longer see’s the drive ether but still can get on it with explorer.

2

Nothing ?

3

Hi there,

Try to reset the device to see if this way the issue is fixed by trying this, here is a link that might help you with this process:

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10432&lang=en

4

That was one option I have been trying to avoid. having to re-setup the entire drive. So that is the only option to fix the network for smb

5

Hello, doing a reset will not clear too many settings on the unit, however doing a system restore will make you setup everything again, but wont delete the data from the device.

6

Tried the reset twice with no luck getting the smb to work

7

Well finally got it fixed. In case someone else does a google and finds this problem here is the simple fix.
Log into the UI then click on Shares click on Public click on Media Serving from On to OFF wait a minute till the refresh is done then Click it back on again ! SMB comes back on

8

Hello,
I also had a problem with SMB and fixed it. The only problem was the Win10 login option which was connected to my e-Mail. Every time when I tried to connect to my Cloud, it sent the e-Mail address which the MyCloud couldn’t handle. You can change your login informations for a specific network device in the system control.

9

I have ZERO faith in WD Myclouds to many reboots each year to many long hours trying to get them back online. After they die I will purchase another brand