A few days ago, I bought a Mybook Live 2Tb drive to use to backup our home computers. I have two laptops running Windows 7 and a netbook running Windows XP. I had trouble installing the smartware software on one of the laptops, and after almost 3 hours of level-2 support from an excellent technician from WD, we got it installed. Unfortunately, it doesn’t see the WD drive on my network. If you are a WD person reading this, my ticket number is . The tech logged into my laptop, upgraded my .net software, java software, upgraded the smartware to the most current, and I have also updated the firmware on the drive. The tech checked every setting in W7 to make sure nothing is preventing seeing the drive, and all is correct. I can see and access the drive on my system using explorer, and I also ran WD’s Netview, and it sees the drive and says everything’s fine. We tried it with my windows firewall on and off, with no different result.
As a followup, I loaded the software on a second W7 system and the XP system, and the situation is the same on both. I also called my router manufacturer, Actiontec, and they confirmed that if we can see the drive on the network, there is nothing in the router preventing software access. I also downloaded two trial versions of other backup software, and they both see the drive just fine.
I am very frustrated and disappointed in this situation. I bought the drive to do continuous backups of one of our systems and the software just won’t see the WD drive. I don’t want to have to buy someone else’s software to do what the WD software is supposed to do.
I have seen several other posts that discuss other issues with the Smartware not seeing drives. Does anyone have a solution to this problem? The fact that I have an identical problem with 3 systems suggests it’s not a computer based problem but rather a software issue?