Smartware installation issue, Windows 8 64bit

WD Legacy Products My Net Networking Devices
1

Hi Guys,

I need some help I have just purchaced the N900 Central got a great deal and so far the unit is great. The only issue I’m having is that the Smartware software does not want to install.

What happened:

  1. I downloaded the latest drivers rather than installing the software that came with the unit “WD SmartWare Upgrader.msi” Version: 1.6.5.3

  2. Installed the software and the Windows 8 PC Blue screened sad face icon. Windows reported the following

Fault bucket -861056012, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: 64112Hubrious.NewsBento_1.1.0.0_x64__hh81b3t1sdyr8
P2: praid:App
P3: 6.2.9200.16384
P4: 5010a827
P5: mscorlib
P6: 4.0.30319.18033
P7: 50b5a743
P8: System.AggregateException
P9: 75c69a
P10:

Faulting application name: backgroundTaskHost.exe, version: 6.2.9200.16384, time stamp: 0x5010a827
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988aa6
Exception code: 0xe0434352
Fault offset: 0x000000000003811c
Faulting process ID: 0x265c
Faulting application start time: 0x01ce2abcec90b2b8
Faulting application path: C:\WINDOWS\system32\backgroundTaskHost.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report ID: fea4f5ba-96b0-11e2-bed7-6cf04973b778
Faulting package full name: 64112Hubrious.NewsBento_1.1.0.0_x64__hh81b3t1sdyr8
Faulting package-relative application ID: App

plus a .NET runtime error

Application: backgroundTaskHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AggregateException
Stack:
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.b__1(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()

  1. I tried installing the original version of Smartwar ethat came with the N900 Central, and received an installation error Starting the WD Backup Service.

Product: WD SmartWare – Error 1923. Service ‘WD Backup’ (WDBackup) could not be installed.  Verify that you have sufficient privileges to install system services.

and

Product: WD SmartWare – Error 1920. Service ‘WD Backup’ (WDBackup) failed to start.  Verify that you have sufficient privileges to start system services.

Any ideas where to look.

Cheers

John

2

Hello,

You might be getting a conflict with a software already installed on your computer. Have you tried to install the software on a different computer?

If you are able to install the software on a different computer, try the following on the windows 8 computer

  • Go to  Start → Settings → Control Panel → Add/Remove Programs.
  • Locate and highlight  Sonic DLA or Drive Letter Access  from the list of applications.
  • Choose  Remove.

Just if you have either one of those programs.

3

Hi Help4All, I agreed with your thoughts and after some more blue screen issues used the Windows 8 restore feature this did the trick all software installed fine.

Cheers
John