Smartware installation issue, Windows 8 64bit

Hi Guys,

I need some help I have just purchaced the N900 Central got a great deal and so far the unit is great. The only issue I’m having is that the Smartware software does not want to install.

What happened:

  1. I downloaded the latest drivers rather than installing the software that came with the unit “WD SmartWare Upgrader.msi” Version: 1.6.5.3

  2. Installed the software and the Windows 8 PC Blue screened sad face icon. Windows reported the following

Fault bucket -861056012, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: 64112Hubrious.NewsBento_1.1.0.0_x64__hh81b3t1sdyr8
P2: praid:App
P3: 6.2.9200.16384
P4: 5010a827
P5: mscorlib
P6: 4.0.30319.18033
P7: 50b5a743
P8: System.AggregateException
P9: 75c69a
P10:

Faulting application name: backgroundTaskHost.exe, version: 6.2.9200.16384, time stamp: 0x5010a827
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988aa6
Exception code: 0xe0434352
Fault offset: 0x000000000003811c
Faulting process ID: 0x265c
Faulting application start time: 0x01ce2abcec90b2b8
Faulting application path: C:\WINDOWS\system32\backgroundTaskHost.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report ID: fea4f5ba-96b0-11e2-bed7-6cf04973b778
Faulting package full name: 64112Hubrious.NewsBento_1.1.0.0_x64__hh81b3t1sdyr8
Faulting package-relative application ID: App

plus a .NET runtime error

Application: backgroundTaskHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AggregateException
Stack:
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.b__1(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()

  1. I tried installing the original version of Smartwar ethat came with the N900 Central, and received an installation error Starting the WD Backup Service.

Product: WD SmartWare – Error 1923. Service ‘WD Backup’ (WDBackup) could not be installed.  Verify that you have sufficient privileges to install system services.

and

Product: WD SmartWare – Error 1920. Service ‘WD Backup’ (WDBackup) failed to start.  Verify that you have sufficient privileges to start system services.

Any ideas where to look.

Cheers

John

Hello,

You might be getting a conflict with a software already installed on your computer. Have you tried to install the software on a different computer?

If you are able to install the software on a different computer, try the following on the windows 8 computer

  • Go to  Start -> Settings -> Control Panel -> Add/Remove Programs.
  • Locate and highlight  Sonic DLA or Drive Letter Access  from the list of applications.
  • Choose  Remove.

Just if you have either one of those programs.

Hi Help4All, I agreed with your thoughts and after some more blue screen issues used the Windows 8 restore feature this did the trick all software installed fine.

Cheers
John