SmartWare does not see MyCloud and Quick View does not show info on my New Laptop

[TucoMex]

Hi Everyone,

I just change laptops Win7 32-bit to Win7 64-bit and reinstalled all the WD software and I am able to connect to the dashboard and to set up my remote MyCloud on my laptop. However I have two problems:

1-SmartWare does not show MyCloud so I can set up my Back Up

2-Quick view does not show any info about MyCloud. Before it showed Temp and status and also had a dropdown menu where I could access Dashboard, Folders, etc.

Please provide any ideas for solution.

Thank you!!

[Ichigo]

Can you map the My Cloud shared folders? Also check if you have any any firewalls that might be blocking Smartware. 

[TucoMex]

Hi Ichigo,

Thank you for the reply. After you message, I have just mapped the Public, Private and SmartWeare folders in MyCloud. Then, I turned off my Firewalls, then I was able to see MyCloud in the QuickView and the SmartWare as I did on my previous laptop. I turned my Firewall back on and I still see MyCloud so I am not sure what fixed it, either the mapping of drives or turning off and on the Firewalls. I think it was the mapping because I never got a Firewall message or there is anything in the Firwall log file.

The other two last questions I have are:

FIRST: Why now is the SmartWare is asking me for an activation code to go Pro and before it didn’t. (Maybe it did and I don’t remember). I got the trial code for 30 days so at least I can back up now.

SECOND: If I had an external HDD back up on my old laptop and now I connect it to my new laptop, SmartWare does not recoginze the External HDD and I will have to back it up again. Is there a workaroung to assign the previous back up in MyCloud to the same External HDD connected now to my new laptop?

Thank you very much for your help.

Gustavo