Smartware causes Windows 8.1 right click context menus to stop working

The Windows button right click context menu, except “Shot down or sign out” stopped working after installing WD software that came with my new Passport. I was only able to figured this out after hours and days of testing with Microsoft. Once Smartware was removed everything started to work fine again but I had to do a full recovery to fix everything.  Software shouldn’t be released if it causes a major problem like this one did. At least have a warning in your software installaers.


I recommend you contact support for assistance with this issue.

Contact WD

I have reported it to WD and will update any responses i get.