I am running Microsoft Windows Vista with all of the latest updates & patches.
I just purchased a 2TB My Passport Slim drive. I registered and then updated the backup s/w to the latest version: WD Smartware Pro 2.4.2
I then set up a backup schedule to backup my "My “Documents” folder and several other locations. At the end of the backup Smartware reported a significant number of files had NOT been backed up. After investigating I found that the contents of several sub-folders under my “Documents” folder which are encrypted (as outlined here: http://windows.microsoft.com/en-us/windows-vista/when-should-i-encrypt-files-and-folders ) were the cause of the errors.
None of the files in any of my encrypted folders were backed up. I was logged in as the user of these folders when I did the backup, and was surpised that the s/w did not backup any of these files / folders - does anyone know of a solution for this issue?