SMART error on WD MyBookLiveDuo

WD External Drives External Drives for PC
1

I have a 2TB model using RAID1 and one of the drives (A) is showing a SMART error.

I’ve upgraded the firmware to the latest version (02.43.10-048) and logged in to the drive.

Using the Support menu, I’ve run the “Create and Save System Report”.

In the “smart_info” file, it clearly shows a problem for the “A” drive:

  • SMART overall-health self-assessment test result: FAILED!
    Drive failure expected in less than 24 hours. SAVE ALL DATA.

  • ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE

  • 5 Reallocated_Sector_Ct 0x0033 133 133 140 Pre-fail Always FAILING_NOW 2805

My questions are:

  1. This looks like a critical error to me - can anyone confirm that this drive is effectively dead and I should simply replace it?

  2. Lastly, the front LED is blinking green. Upon further investigation (Settings, Storage, Internal Storage) it appears that the device is attempting to re-build the RAID1. Is this worthwhile given the SMART failure on Drive A? Should I simply leave it to complete (may take 24+hrs)?

Any useful advice gratefully received…
Thanks,
Greg

2

Hi kendallinternet,

If the drive is showing the SMART error then it is best to replace the drive if it in under warranty period.

Please refer to the link given below in order to know how to apply for the RMA.