SMART error - HELP


#1

I have purchased a WD my Passport 500GB USB 3.0 (WDBACY5000ABK) from an Online Retailer - Ebay.in.

I had my WD delivered before 3-4 days. I installed the WD Smartware software included with the Drive and did a Quick Format using WD Quick Formatter (also included).

After that i tested my drive using Diagnostics from WD Smartware.

Quick SMART Status :: PASSED
Quick Drive Test :: FAILED
Complete Drive Test :: Did not run the test.

So, i went through the WD FAQ and downloaded Windows Data Lifeguard Diagnostics and tested my WD

Quck Test :: Failed with error code 07 (which means drive is damaged and needs replacement - went through error codes)

So, as per directions i registered my WD for replacement - RMA.

After generation of RMA, i came across WRITE ZEROS under Windows Data Lifeguard Diagnostics.
I did a FULL ERASE using WRITE ZEROS (took about 4 and a half hours), did a WD Smart Format, checked for all the tests. Its all working fine now.

WD SMARTWARE TESTS ::

Quick SMART Status :: PASSED
Quick Drive Test :: PASSED
Complete Drive Test :: PASSED

Windows Data Lifeguard Diagnostics´╗┐ TESTS ::

Quick Test : PASSED

So, what am i suppose to do, as i have already generated an RMA for replacement bcoz of SMART error (error code : 07 / 0007).
Should i still go ahead and replace my WD?
Also, what if after cancelling RMA, i get some error or fault in the later phase and i need to replace the drive. Will i be able to do that?´╗┐


#2

You can cancel the RMA, you should be able to replace it latter on, if you determent that the drive is faulty and need to be replaced.


#3

Thank you for the reply.

But i feel i will have to replace my WD as i heard some clicking sounds while i was using it.

Sorry but can anyone please let me know how can i Cancel my current RMA and Regenarate a new one.

As my problem has changed from SMART error to something else.

OR Can i just attach a new letter along with the courier package decribing the change in Fault.


#4

What RMA you did? Advance or standard?