Hi. I am setting up my new My Cloud device and am trying to transfer my files from a external hard drive which I previously had using my MacBook and router as described in your instructions - i.e. connect My Cloud via Ethernet to router, connect hard drive to Mac using USB and Mac to router using Ethernet. My LAN is a Gigabit LAN as my MacBook has a Gigabit ethernet card (I checked this in System Preferences / Ethernet / Advanced / Hardware / Speed - shows speed as 1000base T) and my router is also a Gigabit router as the green light on the back of the My Cloud is green and not yellow. On Sunday I transferred one folder which was ~140GB and this took ~3/4 hours. Later I transferred another folder size 19GB which took 30/40 mins. Yesterday and today I am trying to transfer my final folder which is 100GB and this is transferring very slowly - i.e. the copy progress screen is indicating it will take days. So my questions are -
the transfer rates I achieved for the 1st two transfers seem very slow for a connected Gigabit Ethernet LAN connection - say 11MB/s if I assume 140GB over 3.5 hours.
why has the transfer rate slowed so significantly for the 3rd transfer - days to transfer a 100GB folder is unworkable.
I have tried turning off wifi (to ensure that the ethernet connection is used). I notice that the device was scanning files during one attempt during the 3rd transfer but equally I started the transfer at a time when no file scan was being done. Any help or suggestions are appreciated.