Slow to be recognized by Windows

Portable Drives My Passport
1

I just bought at 3 TB Elements ext hdd, and it takes about 45 seconds for me to be able to access the drive in Windows 7 Pro.  I see the little icon to safely remove the device pretty quick, but the auto play window or drive letter takes 45 seconds to appear.  Once it’s up I have no issues whatsoever.  Any ideas why it’s so slow?

John

2

Hello,

Test the unit with DLG to see if the drive has any errors

http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTM1OTQxNzMwNS9zaWQvTVBqVGd0aGw%3D

3

I did the Quick Test, and there were no errors.

4

What are you using for AV? Just to eliminate that possibility disable the AV and connect drive and see if that makes ant difference.

Joe

5

Norton 2013.  I have another WD external drive (250 GB) which comes up very quickly on the same machine.  I also disabled Norton, and got the same result.  The strange thing is that I get the drive letter in Explorer pretty quick, but I just can access it until 45 seconds later.  I would again like to stress that it is very fast when I get access.  The blinking white light is going the entire time that I am waiting if that helps.

6

 Does the drive act the same on USB 2 and USB 3?

Joe

7

I don’t have a USB 3.0 cable to test it with so I don’t know.