Everything always worked fine and I don’t recall any changes (apart maybe from an update from El Capitan to Sierra), but recently anything (Word, Excel, PowerPoint, .PDF) I am trying to save is either crashing the program or taking a very long time to save.
Excel in particular seems to be creating a temporary folder as for instance “Excel file.xlsx.sb-828671bb-jN9zSu” and then I have a choice in-between “Wait” or “Quit” for which:
Wait leads to “Server Disconnected” and then asking again if I wan to save my file
Quit obviously quits the file and it does not save
It seems that the folder then disappear and when I reopen the file after a force quit, changes have been saved.
I really don’t understand and have done a full check of the drive via the dashboard, everything seems correct and up to date and copying data is fast and quick.
I had office 2011 for MAC on ELCAPITAN then I upgraded to Sierra. Everything is still working fine. if they crashes try reinstalling the applications.
I am assuming you are saving directly to the drive, correct? why? I am sure you have your own reasons. I installed wd sync and I save everything to mycloud sync folder and let the sync app take care of saving/syncing to mycloud drive. This way I always have a copy on my local drive.
Alternatively, I save to documents and I configured wdsync to auto sync that folder. works pretty well both ways.
It is a good idea, although my office suite does not crash outside of saving in WD My Cloud. I tried reinstalling anyway just in case, but unfortunately, it has not improved the saving process with My Cloud. It also is the case when saving a .pdf document via Preview, so I don’t think it’s linked to the office suite.
I do save directly yes, the reason for that is that I have more data on WD My Cloud than the drive on my Mac can handle (4 To vs 500 Go) via Finder/Shared and then by logging-in.
What’s frustrating is that it used to work perfectly and the issues started fairly recently, I believe when I updated to Sierra, but not entirely sure this is the issue.
in the Windows world this problem is frequent with Microsoft office and the most causes were anti-virus, networking issues with mapped drives or broken mapped drives etc. Hard to tell, as you say it happens in other applications. Hard to tell, I would try disconnecting the drive (the mapping in OSX) and reconnecting it again and test again.
I am having this exact same issue as well after upgrading to Sierra. styblue, did you ever find a resolution? We use My Cloud to share files in our office so being able to save directly to the My Cloud is important.
I’ve had the same issue ever since I had my WD My Cloud EX2. Any time I open a Word or Excel document on the NAS and save it there is about a 10+ second wait before it finishes saving. It creates a temporary folder called something like “file-test.docx.sb-064bdfc6-5g3JEL” and writes data to that… I’ve done research but haven’t found anything. My network is all gigabit ethernet wired connection and my computer is only about 5 feet from the drive. Any other suggestions would be great! Thanks.
