Sleep and Power schedule problem

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1
  1. My EX2Ultra never goes into sleep mode even I set it in the GUI. The LED always blue.
  2. I turned on the Power Schedule option in the GUI (off for 2-6 am). The system turned off when I wake up. However, it never turn back on.
  3. I tried the wake on lan app from my android phone, it never wake the system up.

Anybody know how to fix it or should I ask for RMA?

Thanks

2

Hello,

I recommend you contact WD support for assistance.

https://support.wdc.com/support/case.aspx?lang=en