Serial number on Disk Label is different from Dashboard

WD Internal Drives WD Surveillance Drives
1

Nowadays when I buy a new drive, I always check the drive real serial number on the WD warranty check site to avoid buying a refurbish disk with fake label.
Yesterday, I just purchase a new WD Purple 4TB disk (WDC WD43PURZ-74BWPY0) from local reseller shop. I ran a check of the serial number on the physical label, it does show the valid warranty date. However, when I check the serial number utilizing WD Dashboard, it has different and invalid serial number. Should I bring this unit back to the shop to get it replaced?

Serial Number on physical label: WX22D839R3LU
Serial Number on Dashboard: 2015033100081

2

Use HWiNFO64 (free software) and for a second confirmation.
If product label does not match? You better return it.

3

Hi Kiriakos-GR,
You are right, the hwinfo does show the serial number that match with the physical label.
It proof the Dashboard cannot be 100% trust. Thank you, appreciate!

4

You are welcome mate.
Do your self a favor and download… WD Data Lifeguard Diagnostics / DLGDIAG V1.37 Year 2020

The most excellent software that WD ever had.

5

Yup, been using this Data Lifeguard for years. Thought there will be new feature release on new app, nobody know it would be disappointed.
Thanks again :grin:

6

DLGDIAG V1.37 has everything that any mature expert at HDD diagnosis will ever need.
Newer app this is a cheap toy, exclusively made for SSD products.

7

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