WD Community

Screen go's black periodically while playing then returns a second or two later

I have a WD TV gen3. I’ve had it for just over a year. It has been operating well until recently.

It started locking up and displaying a screen full of pick and purple snow while booting. This would happen occasionally and was easily fixed by unplugging to reset.

More recently though I’ve been losing both audio and video for a couple of seconds at random times while playing a movie. The screen go’s black then returns continuing to play the movie as normally. The will happen quite a few times.

Has anyone else had similar problems?

have you checked the HDMI cable? maybe try another.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.