I purchased WD MY Passport Essential 500gb Serial [deleted] drive on 1st July 2011.
After 2 days it malfunctioned.
I created an RMA [Deleted] and got a replacement drive after 35 days.
I registered it soon via WD Smart Ware.
Now on 6th Feb 2012 my replacement drive with Serial [deleted] which i received under RMA [Deleted] failed.
I checked the warranty of the replacement drive online and it showed OUT OF WARRANTY but the drive i originally bought [deleted] was still under warranty
So i created an RMA [Deleted] under the original Serial [deleted].
The drive reached the warehouse on 5th March 2012 according to AFL Courier Service.
Still WD shows nothing whether they have received it or not.
I contacted their online support and they told they can replace the drive once.
My drive is still under warranty though they reduce warranty period by one year every time i create an RMA.
My question is will i receive a replacement drive or not ?
Hoping for an answer