RMA Help. Shoddy support

WD Internal Drives Desktop & Mobile Drives
1

My 4tb hard drive messed up.
I started an RMA.
Before I posted the hdd off I managed to get the hdd running again.
I have 6 months left on my warranty.
So, I need to cancel the RMA and** re-enable the RMA tab in my account** should the hdd go bad again.
I see no option for this.
Every time I try to make contact here:
https://westerndigital.secure.force.com/ind/ID_CreateSupportCase
I get this message :** An error was encountered during knowledge base search.**

When I tried via : RMA Status | WD Support
I got this message: An error occurred processing your request, please try again later.

I phoned the warranty number. After selecting the options necessary the call rang for 3 minutes and a message told me that my call couldn’t be taken now - and cut me off.

THREE methods of contact to WD - all FAILURESSSSSSSSSSSSSSSSSSSSSSSS.

What am I to do here?

2

Hello,

We have escalated your post. Somebody from support will contact you soon.

3

Your drive seems to be having problems. Why would you cancel the RMA?

4

The HDD was recognised but inaccessible to Windows and Ubuntu.
After trying various solutions I ran an 18+ hour scandisk - which revived the HDD.

Since I have 6 months warranty still remaining I will not send back the full-up 4tb now working again HDD - I shall do so if the same problem occurs once more during the warranty period.

5

Ok if i was you i would install hard disk sentinel aand see the description about health and performance of the drive.

If the drive has many bad sectors or many reads or writes error i would use the RMA

best of luck :slight_smile: