My 4tb hard drive messed up.
I started an RMA.
Before I posted the hdd off I managed to get the hdd running again.
I have 6 months left on my warranty.
So, I need to cancel the RMA and** re-enable the RMA tab in my account** should the hdd go bad again.
I see no option for this.
Every time I try to make contact here:
I get this message :** An error was encountered during knowledge base search.**
When I tried via : http://support.wdc.com/Warranty/rmaStatus.aspx?lang=en
I got this message: An error occurred processing your request, please try again later.
I phoned the warranty number. After selecting the options necessary the call rang for 3 minutes and a message told me that my call couldn’t be taken now - and cut me off.
THREE methods of contact to WD - all FAILURESSSSSSSSSSSSSSSSSSSSSSSS.
What am I to do here?