Retrieving info

I have the My Passport Essential.  My hard drive on my laptop was failing.  I was able to backup some info but not all.  The company who fixed my laptop backed everything up under another file called backup.  I am trying to retrieve all my info again.  It looks like it retrieved all the info that I originally back up but I can’t seem to retrieve all the other data I am missing under the backup file they created.

Can someone please help me.  Thanks!!

Did they do the backup with SmartWare?