Retrieving files after hard drive crash

I have a WD My Book. I’m trying to retrieve files because my hard drive crashed. When I open WD Smartware it only shows my old hard drive with the backup and retrieve tabs grayed out. How can I go about retrieving files?

Never mind. My backup drive is acting up but finally showed up in WD Smartware, but hasn’t been backing up right! Argg!

Hello there,

Where you able to restore some of the files at least? Also want to know if the drive gave you errors.