I am trying to reset the password for an account that uses the same e-mail as my CREW account. When I click on the link provided in the reset e-mail the following error is received under the submit button.
“Root element is missing.Alias: data value too large: pyscho2day (max length=8)”
If I fill out the 3 fields I then get an error saying “INVALID_ID_FIELD: invalid userId”
Do I need to call support to resolve this?