Reset Admin account using reset button fails

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1

Hi @all,

I don’t remember my admin password and tried to reset the admin and get the ownership back by pressing the reset button for 40sec. But it doesn’t work. When I try to configure it with a new account it still tells me “This device is already set up. Please ask the Admin to send you an invitation…”

What have I done wrong?

Thanks

2

Hi tspoecker,

You can refer to the link mentioned below to reslove your issue.

https://support-en.wd.com/app/answers/detail/a_id/5722

3

Hi john15,

as I already wrote, that was exactly what I tried but it didn’t work.
I tried it severel times. I tried it while running the device for a while and also immediatly after power up.
I held the button 40 seconds.