Replacement of power adapter taking more than 8 months


#1

Hi I am having a WD my world book and  The power supply died sudenly. When calling WD support I was told to submit a written request and one would be sent when available. I did that and after several weeks of going back and forth with someone not able to understand English I was told I need to call support to get a replacement. I did this and was told a replacement would be sent right out. I called back three weeks later and was told I have to contact singapore support . That was in sep 201o. In Oct I started chasing up the replacement again and have sent more than 20 requests for an update. In Dec I received a message saying my messages went into the wrong queue and would be moved to the right one. I still cannot get any response.

every time they are giving me dated of sending the adaptor. please let me know what should i do and whom should i contact or how can i raise my issue to the higher authorities.

Regards

Sachin


#2

Where are you located at?

You may be able to get second level support involved and they may be able to rush this for you. 


#3

Hello  sachin, so sorry you have to go through this, I have escalated your case to our warranty department.