So I’m a new owner of a My Book Live Duo 6TB, which cost me about $600. And so far so good, in terms of it just working as storage over Wifi.
But I’m at a complete loss as to how to make this product actually work with remote access - either via browser on a laptop or via the iPhone WD2Go app.
I have set the MyBook up on my home WiFi network, which uses a Belkin N1 Router, model no. F5D8631-4.
Initially the My Book wasn’t set to use a static IP.
But after being unable to get remote access to work (and then reading these forums for a while) people seemed to be suggesting that if you are getting those “device is inaccessible” errors, you should try using static IP + port forwarding.
I now have static IP working OK.
I have had port forwarding working, however, the My Book randomly seems to change it’s status from “connection established” to “failed to connect” as well. I have no idea why.
I just set it up and it was like this one minute…
Then about 20 mins later (during which time I had changed absolutely nothing), it was telling me this…
In my router, I have set it up like this…
I have even added the MAC address of the My Book to my router’s “Wireless - MAC address Control” area, and given it “allow” status.
Am I doing anything wrong?
Whether Port Forwarding is working, or whether I go right back to having no static IP or port forwarding at all, the result is the same: the WD2Go app seems broken (over 3G), and I cannot access My Book via my laptop either.
e.g. I generate an access code, and add access to the iPhone WD2Go app.
When I run the app it seems to work at first. It shows the device, and the base share folders - Shared Music, Shared Pictures etc. Alongside these, I have added a folder called “Music Videos” and put a bunch of videos in that. And as soon as I try to view that folder or any folder containing actual files, the app hangs for a bit and then I get:
"The device is inaccessible; only local files are available."
After that, the app refuses to even try to access the files again (unless you kill it from the “recently opened” list in iOS).
The app does however work when I connect my phone to my WiFi network, and try to access files that way.
On my laptop the situation is similar…
All I can see is the device. As soon as I choose “View shared folders”, the browser page hangs for a while, and eventually gives an error.
It seems that remote access is a complete fail for me, either via iPhone or Laptop.
Anyone got any suggestions? Have I exhausted my options here?