I recently setup up my parents Win7 computer to view photos of our child remotely. I created a user with their name and emailed the access link via the Dashboard. I personally went to their house and clicked on the Western Digital welcome link in their email and followed a link to download the MyCloud Desktop app. Everything works well for a few days as I verified that I could view and download all the photos on the EX2. However within days they will call me up to say that a failed to connect message apppears. I’ll then resend the link and reinstall the desktop app and all is good for a few more days until it fails again. Do I need to do anything with port forwarding, etc since it worked well for days? My external IP address has not changed.
Thank you for any help the community can provide.