Remote Access permission problems

WD Legacy Products My Book Live
1

Hi,

I have setup MyCloud access on a MBL with different users, which works perfectly. However, when I use the network share options, I run into a couple of issues…

I have ‘Read Only’ access to every file. When I open existing files, I get a login/password screen from [http://mybooklive.device******wd2go.com…,](http://mybooklive.device ****** wd2go.com…,) which does not accept my MBL credentials (not even the build-in admin). Looks like he lost his credentials from that point on… Funny thing is that I can create, modify and delete every folder ánd notepad .txt files, also existing ones.

On newly created shares, which I connect to on the same way with Remote Access as any other, I can open and edit new files, but when I want to save them, I get a ‘Document could not be saved’ error. This is only the case for Word and Excel documents. Ánd also here I have full rights on folders and notepad .txt files, but not with .docx/xlsx files… 

Keep in mind, this ONLY occures in the “MyCloud network share environment”. When I use the MBL shares on the internal network, all permissions work flawless.

Do I have to enable FTP? Hardly seems the case, because I connect on ports 80/443 and not on FTP ports. Seems like the temp files from Microsoft Office get in the way with the permissions…

Maybe you guys can shine some light on it! :slight_smile:

2

Hello, welcome to the community.

This is because Microsoft Office has enabled a second layer of authentication for all devices connected remotely. You can find more information in the following link.  Microsoft Office documents in a device connected through WD My Cloud Remote Web Access cannot be opened

3

Thanks for the answer.

I’ve found a new link, which allows me to edit the second layer authentication on the MBL:

http://community.wd.com/t5/My-Book-Live/WD2go-webDAV-and-MS-Office-2013/m-p/513536#M16552

Furthermore, I agree with the poster in the link, I find the WD answer a shame… Rather than trying to find a solution, they take the easy way and state that it does not support Microsoft Office documents.

Maybe his solution is a way to make it work. Thanks anyway for your help!

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