Have you enabled Remote Access through the WD My Cloud Dashboard? Have you configured a User for Remote Access?
If you haven’t already done so you may want to read through the WD My Cloud User Manual. It contains much information on how to use the My Cloud including how to setup remote access, Chapter 8.
Thanks for your reply an the information you send me
the problem i have is that i got the message “Internet access is not available” in the configuration screen and a message launching the WD my cloud “Remote access is not available” . I believe i need to fix that to configure the remote access
I am using the Spanish software, however I am using english foro because the new item is not available on Spanish foro