Red fault = Drive Status fault BUT, Passed the system test and diagnostic test. So why “Fault”?
When I check on the properties for both drives they show identical space used, however I cannot see what files are backed up via the RAID. How can I see, check and verify that the files have been safely copied from Drive 1 to Drive 2? Thank you.
The useless response I got was:
I understand the concern that your device is facing the RED LED status. I really apologize for the inconvenience caused to you.
Based on the information provided, the drive in your device is not working correctly. As your drive is out of warranty, unfortunately, we would not be able to replace that for you.
If you need data recovery, you can try contacting professional data recovery companies as Western Digital does not provide data recovery services.
THE DEVICE STILL FUNCTIONS, I WOULD LIKE TO IDENTIFY AND FIX THE PROBLEM.
Can’t I just replace a bad disk, or is it really that part of the My Cloud device itself that is failing and not a disk. All the system health check indicate that everything is okay but presumably some defect is causing the warning
If the My Cloud device is okay would not the solution be to simply replace the disk?
My other question that went unanswered is why I can’t view/access the copied files on disk two?
**** There is supposed to be a RAID setup, which should mean everything on disk one is duplicated on disk two. The problem for me is that the copied files are not visible when I try and look at disk two, yet presumably they are present as both disks indicate the same amount of used and free space when I check their respective properties. How do I verify that disk two does in fact have copies of all of the disk one files?