Recover password

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

I need to recover my login and password or reset.  How can I do this?  Thanks

2

Hello,

You might need to perform a reset on the unit. 

See if the following link helps. 

http://wdc.custhelp.com/app/answers/detail/a_id/10432/session/L3RpbWUvMTQwMzg5NzQwMy9zaWQvdDhTZjdVWGw%3D

Note: this will not erase the information if you follow the steps provided on the KB article.