I have a new 500gb passport drive, trying to back up for the first time. The software has mapped my files, and now shows my internal hard drive with the yellow sectors. I get the message ‘ready to back up’ and select the ‘start backup’ option, but nothing happens. No transfer, no files getting copied… When I select ‘stop backup’ it asks if I’m sure, etc, but even stopping and starting doesn’t make a difference.
Also, the drive won’t eject properly, even when I shut the software down. It tells me the drive is still in use, leaving me no option to manually disconnect without ejecting correctly.
Help?!
