Re-installed win 7, can't access backup from before re-install

Just re-installed windows 7.  I had ben backing up my files using a WD My Book. Now that I have re-installed windows and installed WD smartware, the files from my computer that are stored there are in a part of the My Book called “other backups.”  When I retrieve it just pulls files on the reinstalled version of windows, not the files that I backed-up before the re-install.

How to I retrieve the files in the “other backups” section of the My Book?


Try selecting show hidden files and look for a folder named smartware.swstor



Welcome to the Community.

If you changed your computer’s name you should be able to select the option “Change Retrieve Volume” in the retrieve tab. It usually shows up after clicking the lower-left icon a few times.

If it doesn’t show other volumes then you can manually copy/paste out the old backup from the hard drive itself. It will be contained in a folder called “Smartware.swstor”.