RAID set is running in degraded mode

WD External Drives External Drives for Mac
1

My Thunderbolt Duo 8T is alerting me that my mirrored RAID set is running in degraded mode.
When I run WD Utilities the RAID management tab says “A mirror set rebuild is in progress.”
And that Drive A is Rebuilding. It has been stuck here for more than a week. It’s pretty clear nothing is actually “in progress” but there seems to be no pathway to reset things.
I cannot run a drive test because the software is stuck “rebuilding”
What’s my next move?

2

Hi @ROBERT_R ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

I have opened a support case, thank you.