Need help identifying how to fix my error.
-Product: WD My Cloud EX4
-Firmware: 2.11.178
-Issue: RAID Status Degraded
-Configuration: RAID 5 (4 X 3TB)
-Symptoms:
* Bay 3 has a red indicator
* My Cloud dashboard shows Drive Status as faulted
-What I’ve done so far:
* Did a hot swap of Drive 3 with spare drive. The RAID volume did an auto-rebuild but the fault never went away
* Ordered a brand new drive. Shut down the system removed all drives and did a cleaning. Reinstalled drives with the new drive in bay 3. The RAID volume did an auto-rebuild and all indicators were green. Next day the fault was back.
* I have had no issues access any data on the drive, but I’m worried that the data on drive 3 is not being spanned properly.
S.M.A.R.T. Data
ID Attribute Current Worst Threshold
1 Raw_Read_Error_Rate 87 83 6
3 Spin_Up_Time 95 94 0
4 Start_Stop_Count 100 100 20
5 Reallocated_Sector_Ct 100 100 10
7 Seek_Error_Rate 100 253 30
9 Power_On_Hours 100 100 0
10 Spin_Retry_Count 100 100 97
12 Power_Cycle_Count 100 100 20
183 Unknown_Attribute 100 100 0
184 Unknown_Attribute 100 100 99
187 Reported_Uncorrect 94 94 0
188 Unknown_Attribute 100 100 0
189 High_Fly_Writes 22 22 0
190 Airflow_Temperature_Cel 62 49 45
191 G-Sense_Error_Rate 100 100 0
192 Power-Off_Retract_Count 100 100 0
193 Load_Cycle_Count 100 100 0
194 Temperature_Celsius 38 51 0
197 Current_Pending_Sector 100 99 0
198 Offline_Uncorrectable 100 99 0
199 UDMA_CRC_Error_Count 200 200 0
240 Head_Flying_Hours 100 253 0
241 Unknown_Attribute 100 253 0
242 Unknown_Attribute 100 253 0
