RAID 5 Recovery process for WD ShareSpace Device

Hi, I am using WD ShareSpace (Part # WD40000A4NC-00. I created RAID level 5 volume and users are using it since years. Last week it power adapter gone faulty and I have to replace it. Since I have replaced the adapter, the drive is power on, giving me access but RAID status is “Failed to Mount this Volume”. The status/health of physical drives are in “Good” status. I have user data on this volume and cannot rebuild it.

So if anyone can help me to restore my RAID without loosing any data?

Hi emesis,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

I’m sorry to hear about the issue you’re experiencing with your WD ShareSpace. It seems that after replacing the power adapter, you are unable to mount the RAID volume and access your data. Recovering a failed RAID without losing any data can be a complex process, but here are some steps you can try:

  1. Check connections: Ensure that all cables and connections between the drives and the NAS device are secure.

  2. Power cycle: Try powering off the device completely, disconnecting it from power for a few minutes, then reconnecting it and powering it back on.

  3. Resetting NAS: If power cycling doesn’t resolve the issue, consider performing a reset of your WD ShareSpace according to its documentation or contacting Western Digital support for guidance specific to your model.

  4. RAID recovery software/tools: If resetting does not work or causes further issues, you might need specialized RAID recovery software or professional assistance from data recovery experts who specialize in RAID systems. They have advanced tools and techniques to potentially recover data from failed RAID volumes.

It’s important to note that attempting any DIY solutions may carry risks of potential data loss if not done correctly. Therefore, if your data is critical and irreplaceable, reaching out to professional data recovery services is often advisable as they have experience in handling such situations.

Remember: Before trying any solutions yourself or seeking professional help, ensure that you have backups of important files whenever possible in case unforeseen complications arise during the recovery process.