Quick test result: failed

WD Internal Drives Desktop & Mobile Drives
1

Greetings,

I have just completed the Date Lifeguard Diagnostic Quick Test for my WD Green HD, and here is the result:

Test Option: QUICK TEST
Model Number: WDC WD10EARS-00Y5B1
Unit Serial Number:  
Firmware Number: 80.00A80
Capacity: 1000.20 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 1!
Test Time: 19:08:32, July 19, 2012

What can I do to repair this hard disk?

Can I get an RMA?

Please help. Thank you.

2

Hi yes you can go here and check the warrenty status and if thats ok you can start the rma from this page also.  http://support.wdc.com/warranty/index_end.asp?lang=en

3

Thanks for your information.

One more question:
Do I need to pack my HD if I choose the courier pickup service?
Can I just pass the HD to them without any packing?

4

Hi yes you need to pack it and put your information on the outside of the box . RMA number your return address, also I type up a letter for inside the box with my information and RMA number just to make sure they see it. If you need to know how to package it and other things you can look here. http://support.wdc.com/warranty/rmapacking.asp?custtype=end&lang=en