Query re: WD2GO.com

I’ve recently setup the WD My Book Live Duo 8tb and have established user accounts for everyone, however when we log in to WD2GO.com every user account comes up with a “My WD Devices: No devices available” message.

I can’t find anywhere within WD2GO.com to check the account settings and everything seems correct on the WD platform but clearly I’ve missed something. 

Any assistance would be hugely appreciated.



Nevermind, deleted the accounts and redid them - seems to work fine now.