Quality problem with Google sync

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

Hello

I have one WD my cloud home duo and I enabled the Google photos sync. Today I received message from Google that I used 100% of my capacity so I decide to clean my videos and photos. The biggest problems occurred when 1. I decide to compare the Google videos by size with my cloud home Videos by size. The WD App it’s a mess.
2. The size of the same video in Google is ~3.4 GB and the same in WD home it’s ~ 120 MB.
I’ve read about thumbnails etc but I downloaded the video to my phone and it’s still 120 MB.
3. The dates in Google is when the video created and in WD is when the video uploaded. (I uploaded from USB stick today and the date its the today’s date from all of the even when the video was 2 years ago taken.
I am completely dissatisfied with the WD app but at the moment my question is : how can i transfer the full quality from Google to my WD cloud?

Thanks in advance

2

Hi @Profivark,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

I find it pretty ridiculous that the Almighty Google is incapable of letting me download the exact same file I uploaded, so I have to use a trashy workaround, but hey, at least it works, so maybe it helps for other people looking for a solution too.
Last edited Mar 1, 2020

https://support.google.com/photos/thread/31920034?hl=en&msgid=31956641