Hi
how can i install Smartvue App for wd ex2
" http://www.wdc.com/en/company/pressroom/releases/?release=e820c6ed-efe4-4c3c-9a73-91c3c24ed2e3"
this app is available in EX2 demo http://www.wdnasdemo.com/home.html#apps
2 Likes
david001 wrote:
Hi
how can i install Smartvue App for wd ex2
" http://www.wdc.com/en/company/pressroom/releases/?release=e820c6ed-efe4-4c3c-9a73-91c3c24ed2e3"
this app is available in EX2 demo http://www.wdnasdemo.com/home.html#apps
Have you contacted support or found any information on this? I am interested in this app as well.
I need the Smartvue App, too.
I calles WD in Germany - they told me the App is not available.
I bought EX2 because of the integration of Smartvue…
When will it be available for Customers…?
david001 wrote:
Hi
how can i install Smartvue App for wd ex2
" http://www.wdc.com/en/company/pressroom/releases/?release=e820c6ed-efe4-4c3c-9a73-91c3c24ed2e3 [your link was wrong, had " at the end]
this app is available in EX2 demo http://www.wdnasdemo.com/home.html#apps
I too want this app. Please support us WD.
To David: wow how did you find the Dashboard demo link? If I had seen that before buying, I would have gotten more questions answered, and would have been more inclined to buy.
WD should be spreading the word about the Dashboard demo, and encouraging reviewers to share the link too.
user55 wrote:
If I had seen that before buying, I would have gotten more questions answered, and would have been more inclined to buy.
I also saw the demo after i bought my EX2 
… problem is that after that i also saw the demos of other competitors and start crying inside a little 
adicrst wrote:
problem is that after that i also saw the demos of other competitors and start crying inside a little
oh :(. Can you give me the links? Im curious.
And were the competitors of equal level units, or were they higher grade comparisions that you were disapointed in?
I heard that the WD interface is better than the Seagate interface. So Im at least happy about that.
Now WD-Support wrote me this answer:
Thank you for contacting Western Digital Customer Service and Support. My name is [Deleted]. I truly apologize for the inconvenience this may have caused you. In order for you to download and install the Smartvue platform on the WD My Cloud EX2, you will need to go to http://smartvue.com and create an account with them and then download the Smartvue file for My Cloud EX series. After the file is downloaded, please see the link below on how to add a new application manually: Manually Adding an App: http://www.wdc.com/wdproducts/library/UM/ENG/4779-705119.pdf#page= 104 If you have any further questions please reply to this email or if you would like to be assisted over the phone, please provide us with the best phone number to call you and a time convenient for you, I am available on Monday, Tuesday and Thursday from 1:00PM to 10:00 PM and on Friday and Saturday from 11:00AM to 8:00PM (Eastern Standard Time), we will be happy to assist you further. Sincerely, [Deleted]
I have found no way to create an Account or to Download the Software…
Now I got an answer from Smartvue`s Support:
Hi,
I regret to inform you that the Smartvue app for the Western Digital EX2 NAS has been cancelled at this time and is not available. If you are interested in Smartvue for recording your video we do offer other solutions that our sales team would be glad to discuss with you. Please let us know if you would like someone to make contact in order to discuss the other available options and what method of contact will be best.
I think this is not very funny. I bought EX2 just because of the Smartvue App.
