Product registration failed

My Cloud OS 5 Personal & Network Attached Storage My Cloud Mirror
1

Hello WD team, i tried to register my cloud mirror. I open the box and start to follow the guide steps by steps. When comes to product registration, it fail and guide me to directly register from another WD link. After key in all the info and click the summit button. it fails as well. Can guide me how can i register the product so that i can use the cloud services.

Attached here with the print screen of the error message.

From Mycloud
From Mycloud2880×1524 236 KB

From Website
From Website2880×1524 238 KB

2

Hi @cherylyeo,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask