I have a WDMyCloudEX4 running 1.02.25 that would not recognize a known good drive in slot 3, so I got an RMA to replace it. The replacement arrived today and now I am trying to copy my config from the old to the new so I can insert the drives without them getting reformatted.
I did an Export Config from the old NAS, but when I try to Import File on the new NAS it does not work.
1) I get the “Choose file to import” window and select the file, hit “open”
2) I get a pop-up immediately saying “Device is Rebooting, do not unplug”
3) ~2 minutes later, I get a pop-up “Error user Timeout … .Please log in again”, and the config is not changed. During this 2 minute period there is no change to the LEDs or screen on the front of the box.
So what is up? Is anyone else having such an issue with Import Config? Any other ideas on how I can get my drives into the new NAS without getting them reformatted because I have to re-enter all the config info?
Thanks for the help.