Problems ripping music to EX2 Ultra

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I have started having problems ripping CD tracks via Apple Music to my My Cloud EX2 Ultra. This used to work flawlessly, now many tracks are written without duration information and won’t play. Anyone seen this and know what a solution to this problem might be?

At the moment, I have to manually delete and try again; eventually I can get all tracks ripped but it takes a long time.

2

Hi @nidge ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

Thanks for the suggestion. I have just submitted a support request.