I’m experiencing problems with backing up my laptop with the Smartware software to my WD My Cloud EX2 Ultra.
On my desktop the backup seemed to work fine and completely finished, but on my laptop it says:
“partial backup accomplished” and it is still missing ~20gb of data.
When looking into this issue I found it is failing to backup any file larger than 50mb and some people solved this by starting the “Volume Shadow Copy” service, which has the status “Stopped” every time I boot my computer.
Starting the service did not fix the issue, I’ve also tried to “Disable backup” and then “Enable backup”, I’ve tried “Retry now” on the remaining files.
Does anyone have a good suggestion or have experienced similar issues?