I own a Elements Play and having trouble playing HD material both video and audio.
I have even been in contact with WD techinal support. Over the years I have been in contact with several technical support team, but I must admit WD have the absolutly worst of it’s kind,
If you are plan to watch and hear HD material, I will recomment you look for other mediadevices.
WDC may produce good HD, but they should stay at it.
At least I now just have a 2T USB drive…