Problem with invitation

Dear sirs,
I invited my wife in the dashboard and she logged in on her mobile. Then she got the error, that she was blocked (or invitation refused) by the owner.
What is the problem and how can i solve the problem?

Hi @Heideland,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask