Problem application iPhone


I am new on this comunity. I bought a few weeks ago a WD device (My Book Live, an external storage 1To) because a friend of mine could see what it contains thanks to an app.

My problem is that I can see my files only if I am on the same network as my device is (for example, when I am at home). But I can not see it when I am outside or on another wifi-network.

Maybe I had to configure the setting of my My BookLive I really have no idea of what I can do…

If someone can help me I would be so greatfull because it is quite disturbing …

Thank you a lot

Hi kakaaa22, you need to setup your remote access account. Check the link below for the steps. 

How to access files on a WD My Cloud using the WD My Cloud Mobile App