I just upgraded to the My Cloud OS 5 for my PR4100. I have several terabytes of data stored on it and it took about a week to index my files. However, when I access the drive from logging in to WD My Cloud, In alot of the directories, it doesnt show all my files and folders. When I access the directory locally they are there but online, it only shows some of the folders. Another thing that was odd is in several folders I just have loose files in there and I can’t even see those files. I deleted the online access account information from the PR4100 and recreated another with a new password and it took 3 days to index my files again to the same issue. The folders that were indexed and I could access, I moved those missing folders that werent showing in my directories and moved them into the indexed folders and I still cant see them. The unit no longer shows that it’s indexing and I still cant see all my files and folders. The accounts that they are setup under all have full access to those folders the view and make changes. I rebooted the system several times and Im at a loss.
hello logan
We are seemingly just missing access to the data on the PR4100. it shows 7TB of data in use but when we access using the My cloud OS 5 all the available folders are empty. Zero data found. how do we access the missing 7TB of data?
Thanks!
