Portable Hard Drive Shows in Device Mgr, but not My Computer


#1

I dropped my 80GB WD passport portable hard drive a month or so ago.  It worked fine until yesterday.  It all of a sudden stopped showing up in my computer.  I am not a techy person, so don’t know the right terminology, but am looking for healp and a way to not have to pay Best Buy $300 to get all of the pictures and movies of my family for the past two years back.  All of our music is there as well.  I bought a new portable drive to move everything to, but can’t access the files.

I went to disk manager and the drive says Disk 1, Unknow, 18.63GB, Not Initialized and to the right under a black bar it says 18.63 GB unallocated.

When I right click under the black bar, the only option I have is “New Simple Volume” “Properties” and “Help”

When I right click the block of info to the left of the black bar box, I get “Initialize Disk” “Properties” and “Help”

I ran WD Data Lifeguard and go the below errors on my quick test:

Western Digital Logo

Test Option: QUICK TEST
Model Number: WDC ROM MODEL-SCORPIO--
Unit Serial Number: WDC-ROM SN# XYZ----
Firmware Number: 09.07D09
Capacity: 20.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 11-Cable Test::Read diagnostics sector error!
Test Time: 21:01:50, July 19, 2010
Test Option: QUICK TEST
Model Number: WDC ROM MODEL-SCORPIO--
Unit Serial Number: WDC-ROM SN# XYZ----
Firmware Number: 09.07D09
Capacity: 20.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 11-Cable Test::Read diagnostics sector error!
Test Time: 21:02:16, July 19, 2010
Test Option: QUICK TEST
Model Number: WDC ROM MODEL-SCORPIO--
Unit Serial Number: WDC-ROM SN# XYZ----
Firmware Number: 09.07D09
Capacity: 20.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 11-Cable Test::Read diagnostics sector error!
Test Time: 21:43:08, July 19, 2010

Any help in easy to understand directions would be so greatly appreciated.  I am freaking out and feel horrible that I may have lost so many of my family’s precious memories!

Please.

Thanks!


#2

where did you find that WD data lifeguard?

i need one