Has anyone had any issues with product support on their Sentinel product?
I’ve had a drive fail and after numerous e-mails back & forth, WD will replace the drive under warranty.
The problem is I’m in Australia and have the return the drive first before it will be replaced. i have an RMA but nothing else. Not info on where the drive is to go or anything along those lines. I’ve had FedEx call me asking to pick it up, but i have no export paperwork that’s required.
I’ve been waiting several weeks for WD to send me this info, but they seemed to have stopped responding to my e-mails.
Maybe someone in WD will see this and respond