Plex secure connection issues - assistance requested

[Rich69]

After I have enabled and then configured Plex from the MY Cloud Home device, I am unable to use Plex due to the below error message:

Unable to connect to “MY Cloud Home Due” securely
Its “Secure connections” setting may be set to disabled, or you may need to adjust some settings on your network… etc

I am not a network expert and I am getting confused with regards to whether I need to enable port forwarding on my router, etc. I am just not sure that if this is what I need to do then what settings I should be making, etc.

any advice or request for additional info would be very much appreciated. Thanks.

[Tech_Wanderer]

Hello Rich69,

There can be many reasons behind such issue. You should try disabling the Web Protection from the Anti-Virus installed on your computer, change in the router’s firewall settings or enabling the port forwarding on the router for Plex using port number 32400 or 32469.