Please Help My Cloud - 6TB

[imfrustratedwiththis]

Hello all WD Community,
It is my first foray into the cloud world and I’ve been late to the party.
First of all, Ive bought this.
→ WD My Cloud 6 TB
I’m using a Windows 10 laptop

and when i started my laptop, i can see the device here

However, if i double click on the icon, it keeps going into the dashboard.

I’m trying to transfer files to it and using the web based transfer(https://files.mycloud.com/) is painfully slow.

I tried downloading WD discovery and it comes with a message that ‘device not supported’

What am i doing wrong?

Thanks a million guys.

[cat0w]

@imfrustratedwiththis Look at this and see if it helps.

Get My Cloud to show in Windows 10 File Explorer Network

Here is what I just found with a Google search and it worked for me. Open the Control Panel select Programs and Features then open Turn Windows features on or off then make sure the following box is checked, SMB 1.0/CIFS File Sharing Support, your computer will have to reboot for it to take affect. See images below, click on, tap or activate images to enlarge them. [WDMyCloudShowMConNetwork] End results, my My Cloud is back. See images below. [WDMyCloudShowONNetwork] [image]

[imfrustratedwiththis]

Hello @cat0w
Thanks for the feedback. I tried that and it presented a new problem.
I tried your solution and followed through with the reboot. this came out.

So sorry to take up your time. I’m really new at this.

[cat0w]

@imfrustratedwiththis What is showing when you click on See Details and/or Diagnose. Do you have everything set up in the Dashboard? For more information and links to the User Manual for your generation of My Cloud, 1st or 2nd generation, use this link.

https://support-en.wd.com/app/products/product-detail/p/126

[lotust251]

goto the dashboard and set a password and use windows explorer to map a drive. enter you username and password. I had to enable ipv4 I think in windows for this to work, Ill see if I can remember the post;